Cook'n for Mac Support
Support Page
Please make sure your OS is up to date. The current Mac OS at the time of this post is 10.7. If you can't find an answer to your questions here please contact us at macsupport@dvo.com When writing please include your os version and type of computer.
Trouble importing Recipe files into Cook'n for Mac:
Cook'n for Mac will import Cook'n recipe files (.dvo) and restore Cook'n backup files (.ckn) in the Cook'n version 10 format. Files created with Cook'n version 8.2 and below will NOT import into Cook'n for Mac.
For those of you that have files created with an older version of Cook'n the easiest solution is to follow this step by step process below.
- Download and install Cook'n 10 trial onto your WINDOWS computer.
- Import or restore your recipes. This will convert them into the Cook'n 10 format. (choose file/import or file/restore from the file menu)
- Create a backup file by selecting file/backup or just select a cookbook and choose file/export/Cook'n Recipe File and move that newly created backup (.ckn) or (.dvo) file to your mac computer.
- Open Cook'n for Mac and choose file/restore for a .ckn file. Choose file/import/Cook'n Recipe File for a .dvo file.
Cook'n 10 trial for PC: https://www.dvo.com/upgrade/
If you continue to have trouble please email us at macsupport@dvo.com
Cook'n for Mac installs but will not run on my Mac:
Please check your operating system number. Cook'n for Mac runs on 10.6+ but may not run on 10.5 depending on your computer. It will not install on systems with an OS below 10.5.
To check the Operating System number simply click on the apple icon on the very top left of the screen and select from the dropdown menu "about this Mac". This will open a window that says Mac OS X version 10.6.7 or whatever number your system is.
If you are experiencing trouble installing Cook'n for Mac and your OS is 10.5.8 then consider upgrading the OS to 10.6 which you can buy from apple for only $29 Mac 10.6 Snow Leopard. Cook'n for Mac runs great on 10.6
Cook'n for Mac won't install in my user account but will install under the admin account
To fix this problem you need to allow your individual accout to have administrator privileges. Follow this step by step instruction to remedy the problem. It is as simple as checking a box.- Click on the apple icon on the top left of your screen and from the dropdown menu select "system preferences" option.
- Under the System section near the bottom there is an option called "Accounts" the icon is two people. Select it.
- In the Accounts window simply check the box that says "Allow user to administer this computer" (see picture for example). If the option is grayed out, select the locked icon at the bottom left of the window (see picture example) Enter in the admin username and password to unlock, then checkt the box.

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