Cook'n FAQ's

Cook'n Cloud FAQ's

We hope you enjoy using the Cook'n Cloud. If you are unsure on how exactly to use this new service, please read over the frequently asked questions below. If you have a question of your own that's not answered here, please click here to contact support.

What is the Cook'n Cloud?

When will I be able to use the Cook'n Cloud?

How do I setup my Cook'n Cloud account?

Why does the cloud tell me it will delete the recipes on my second computer or device?

How do I get the Cook'n Cloud to work on my mobile device?

Will Cook'n still backup my recipes to my computer?

I put a wrong email address in when I tried to register a cloud account. How do I correct that mistake?

I began to create my cloud account, but I have not received the activation e-mail. What do I do?

Does anything else sync besides my recipes?

How often does the Cloud sync?

How many computers can be connected to the same Cook’n Cloud account?

What is the Cook'n Cloud?

The Cook’n Cloud is a new service that will allow you to sync (synchronize) your recipes between your computers (and mobile devices once they are released.) This means that you'll be able to enter recipe on one computer and access those same recipes on all other computers and devices running Cook'n.

When will I be able to use the Cook'n Cloud?

The Cook’n Cloud is being used now by beta testers. If we made it available to everyone at once, and everyone started creating new Cloud accounts simultaneously, it could overwhelm our servers. So, we're easing into it. We anticipate that all users will have Cloud access by the end of July.

How do I setup my Cook'n Cloud account?

Choose your computer that has your complete recipe collection in Cook’n.
Click the Cloud icon in the toolbar.
Follow the prompts to set up your Cook’n Cloud account. This will include entering an email, confirming your account, etc.
Run a one-time full data upload to put your recipes into the Cook’n Cloud. This may take anywhere from 5 minutes to 1 hour or more, depending on your internet connection and your databases size.

Why does the cloud tell me it will delete the recipes on my second computer or device?

Once you create a cloud account, the recipes that are on that computer at that time become your Cloud Account recipes. Any time you log into the account on any computer, the recipes in the cloud account will replace whatever is in Cook'n. To add the recipes from the other computers into the cloud account, you'll need to export them as .dvo files and import them into the computer that is running the cloud account. There is no way to "force" recipes to go up into the cloud.

How do I get the Cook'n Cloud to work on my mobile device?

Once you have purchased a Cook’n app for your Android or Apple mobile device, you will be able to sign into the Cook’n Cloud account you’ve already created. The app will then download your recipes to your device. You can be notified of when these apps are ready by signing up here.

Will Cook'n still backup my recipes to my computer?

Cook'n will continue to create backup .ckn files to your computer that contain all of your recipe data. They are saved into the Documents/Cook’n Backups folder. The cloud will serve as an additional backup to keep your important recipes safe.

I put a wrong email address in when I tried to register a cloud account. How do I correct that mistake?

Please try again using your correct email address. (If you entered a wrong email, then a confirmation email will not be sent and the account will not be created)

I began to create my cloud account, but I have not received the activation e-mail. What do I do?

The activation email is sent from sales@dvo.com. If your account has already been created, click the resend activation button. Be sure to check your spam folders to see if you’ve missed it. Also, you may have entered the email address with a typo. Try to create the account again using your email address. If you continue to have problems, please click here to contact support.

Does anything else sync besides my recipes?

Yes, Cook’n will sync your recipes, photos, menu plans, categories, ingredients, brands, and any other data you have entered into Cook’n.

How often does the Cloud sync?

If you have turned on the Auto-Sync in preferences, it will sync 2 minutes after opening and every 10 minutes thereafter. Otherwise, it will sync when you click the Cook’n Cloud icon.

How many computers can be connected to the same Cook’n Cloud account?

For personal accounts, there is no limit. If you have a classroom or group of more than 10, please contact sales@dvo.com for further instructions.

"Your latest update to Cookin 10 solved everything. I've installed two cookbooks now without a single glitch. Thank you very, very much for responding and getting everything working. Thanks for a great product and I now look forward to being a Cook'n Club member.

-Jim