QUESTION:

"All my recipes have disappeared from my desktop application AND on the cloud, how can I get them back?"

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ANSWER:

If you click here to sign in to your Cook'n Cloud account from dvo.com and your recipes are missing from there as well, the next step you can take is to load a backup file into Cook'n. To do this, simply follow the steps below:

1. Launch the Cook'n Desktop App
2. Click File->Restore->From File System
3. Choose a recent/large file from the Documents\Cook'n Backups folder but do not log in to your Cloud account
4. Check to see if your recipes are restored...if not, repeat step 3 and choose a different file
5. When your recipes are restored, send a message to support@dvo.com to let them know and we will wipe your Cook'n Cloud account so you can re-create it